Things can change quickly and no matter what might get in the way of the incredible experience you offer, with Mass Cancellation you can quickly inform your guests of these changes with the click of a button. No need to worry about looking at reports, pulling your guests contact information, or taking up much of your time to notify your guests of an event change. All you need to do is locate your event on the schedule and select “Event Cancellation Notification” and your guests will receive a text and email with all the information they need about the event cancellation.
Mass Cancellation reduces the call volume to your call center by offering guests with multiple self-service options for rescheduling including rebooking at another date, transferring any funds paid to a gift card to use in the future if they aren’t sure when they’ll be able to come, or processing a refund all on their own. With Mass Cancellation you can stay focused on business operations and your customer service team can be readily available for assisting those guests that still wish to speak with someone about their rebooking options.